Terms of Use · Privacy Notice (PDPA 2010) · Notis Privasi (Bahasa Malaysia)
1.1 By creating an account or using the JomFlexi website (the "Platform"), you agree to be bound by these Terms and the Privacy Notice. If you do not agree, do not use the Platform.
1.2 You confirm your consent by ticking the boxes at registration. This is an electronic agreement and is valid and binding as if signed in writing.
2.1 You must be at least 18 years old and legally capable of entering into a contract.
2.2 You may hold one account only. You must register a mobile number and email address that belong to you.
2.3 You are responsible for keeping your password confidential and for all activity under your account. Notify us immediately of any unauthorised use.
2.4 You may register as a seeker, a poster, or both.
2.5 When you register you confirm that you are legally allowed to work, or to hire people, in the country where the work will be performed (for example Malaysia or Singapore), and that you will follow that country's labour, tax, social-security and work-pass laws.
2.6 Some listings and talent profiles carry self-declared labels (for example "Citizens / PR only" or "Work-pass holder"). These are entered by users and are not verified by JomFlexi.
3.1 JomFlexi is an online notice board that displays listings and allows users to obtain contact details of other users. We are not an employer, employment agency, recruiter, broker, agent, payment intermediary or party to any arrangement between users.
3.2 We do not verify, and do not guarantee, the identity, qualifications, honesty or conduct of any user, or the accuracy, legality, quality, safety or availability of any listing, service or work.
3.3 Any arrangement between users, including work, payment, safety, tax, insurance and statutory obligations, is solely between those users. You are responsible for your own checks and decisions and for complying with applicable laws.
3.4 Listings may be translated by automated tools. Translations are for convenience only and may be inaccurate.
3.5 Every listing is given a job number. Quote it in any complaint or report. The job number may be included in the opening WhatsApp message that the Platform pre-fills for you; you may edit that message before sending.
3.6 Listings located outside Malaysia ("overseas listings") are accepted only after manual approval and carry a higher risk. We do not verify overseas employers or the legality of the work in the foreign country. Never pay any fee or hand over passport, identity card or banking details.
3.7 No employment or contracting role. JomFlexi does not employ, engage, pay, supervise or set working terms for any worker, does not enter into any service agreement between users, and does not receive, hold or pay out money for work. Whether a worker is an employee or an independent contractor depends on the facts of the arrangement, not on how a listing is labelled.
3.8 Posters are responsible for compliance. A poster is solely responsible for: (a) correctly classifying the people they engage; (b) paying at least the statutory minimum wage and paying on time; (c) where the worker is an employee under Malaysian law, EPF, SOCSO (PERKESO) and EIS contributions, insurance and other statutory obligations; (d) the equivalent obligations under the law of Singapore or of any other country where the work is performed or the worker is based, including CPF, work-pass and sector wage rules; and (e) checking, in person, that every person engaged is legally allowed to work at the job location, including a valid work pass for non-citizens.
3.9 Seekers are responsible for their own position. A seeker is responsible for their own tax, insurance (including optional self-employment social security schemes) and for having the legal right to work. Laws such as Malaysia's Gig Workers Act 2025 apply to the arrangements they cover regardless of these Terms. For remote or overseas work, the laws of the place where the work is performed and where the parties live may apply.
3.10A No deductions, no payments. JomFlexi does not deduct, collect, hold or remit any wages, fees, tax or social-security contributions between users. Any EPF, SOCSO/PERKESO (including the self-employment scheme SKSPS), EIS, CPF or tax obligation is dealt with directly by the parties and the relevant authority. A "SKSPS" label on a profile is self-declared and unverified.
3.10B Service requests. One-off and short-term listings are requests for a service from an independent person. A listing is not an offer of employment, and the poster and the other user are free to agree their own terms. Nothing on the Platform sets working hours, methods, uniforms, penalties or assignment of work.
3.10 Listings that state or suggest that statutory contributions, minimum wage or written terms will be avoided may be held, removed, and the account suspended.
4.1 Users may use credits or an active subscription to view the contact details attached to a listing, or may view them free of charge during any promotional period that we announce or switch on. We may start, change or end a promotion at any time without notice. Posting listings is free unless we announce otherwise.
4.2 Credits and subscriptions are purchased by manual payment as instructed on the Platform and are activated only after we confirm receipt. Prices may change prospectively.
4.3 Credits are a licence to view contact details only. They have no cash value and are non-transferable. Free credits given on registration expire 12 months after issue. Credits you purchase or earn as rewards do not expire, but are forfeited if your account is closed or terminated for breach of these Terms.
4.4 Credits and subscription fees are non-refundable once used or activated, except where required by law or where we, at our discretion, find that we failed to provide the contact details you paid for.
4.5 We do not guarantee that a poster will reply, that any work will be offered or completed, or that any listing is genuine. Unlocking a listing that later proves false does not by itself entitle you to a refund, but you should report it (see clause 9).
4.6 Subscriptions are subject to a fair-use limit of 100 unlocks per day.
4.7 We may withhold or reverse credits or subscription time obtained through abuse, error or fraud.
4.8 Referral rewards. A user who registers with a valid referral code may receive bonus free credits. The referring user may receive credits only after the referred user has verified their email and made a first contact, subject to a monthly cap, and no reward is given where we reasonably suspect self-referral, multiple accounts or other abuse. We may change, suspend or withdraw the referral programme and may reverse rewards at any time.
4.9 Talent hall. Viewing the contact number of a talent profile may cost credits or be free, as shown on the Platform, and is subject to a daily limit and minimum account age. The rules on credits in this clause 4 apply.
4.10 Third-party payments. Payments for credits or subscriptions must be made from a bank or e-wallet account in your own name, and you must enter that name when you submit your payment details. We may delay, reject or reverse an activation for payments from third-party accounts, mismatched names, or suspected fraud or money laundering, and may ask for proof of identity or of payment. We are not responsible for loss caused by paying an account other than the one shown on the Platform.
4.11 Payments between users are made directly, outside the Platform, and at their own risk.
5.1 You are responsible for everything you post ("User Content") and warrant that it is true, lawful, not misleading, and that you have the right to post it, including the right to share any contact number you provide.
5.2 You grant us a non-exclusive, royalty-free, worldwide licence to host, display, translate, reproduce and distribute your User Content for operating, securing and promoting the Platform.
5.3 Listings expire after 30 days unless closed earlier. We may remove or hide any User Content at any time.
5.4 You must not include phone numbers, social media handles, links, email addresses or other contact details, in any form or disguise (including numerals, number words, other languages, symbols or spacing), in the title, note, area, address label or any other field. The contact number shown to unlocking users is the mobile number registered to your account. Our systems may block content that appears to contain contact details, or accept it and flag it for review, in which case we may hold the listing, issue a warning or take other action under clause 8.
5.5 Listings must be described truthfully, including the date, time, payment timing, price type and number of people required. The "address label" must be a general place description, not a precise address.
5.6 Talent profiles. If you publish a talent profile you consent to its public display (without your phone number) to users of the Platform, and you understand that your registered mobile number will be shown to a user who views your contact (which may cost that user credits). You may hide or delete your profile at any time; we may hide it at any time. A profile does not create any offer, guarantee or relationship with us.
5.7 Intellectual property and takedown. You must not post content that infringes copyright, trademarks, privacy or other rights. If you believe content on the Platform infringes your rights, email us with the job number or talent code, a description of the right, your contact details and a statement that your claim is made in good faith. We may remove or hide the content while we review it and may suspend repeat infringers.
5.8 The JomFlexi name, logo and Platform design belong to us and may not be used without our written permission.
You must not:
7.1 To protect users and the Platform, we may, without liability: (a) record and retain login and activity data, including IP address, device information and timestamps; (b) use automated tools and human review to detect suspicious content and behaviour; (c) limit the number of postings or unlocks; (d) require new accounts to have their first listings reviewed before they are published, in which case a listing that has not been rejected or held for manual review may be published automatically after a short waiting period (currently about 5 minutes), and automatic publication does not mean we have verified the listing or the user; and (e) require further verification, including email verification.
7.2 You consent to these measures. Automated detection is not perfect, and we do not undertake to detect or prevent every violation or to review every listing.
7.3 Nothing in this clause obliges us to monitor the Platform or creates a duty of care to any user.
7.4 To provide the "viewed history", "saved / skipped / hidden" and "unlocked" features and to investigate abuse, we record which listings you view, mark and unlock, and when.
8.1 If we reasonably suspect that you have breached these Terms or any law, or where we are required to do so, we may, at our discretion and with or without prior notice: (a) hide or remove content; (b) issue warnings; (c) restrict features; (d) suspend or permanently terminate your account; (e) withhold credits or subscription time; and (f) take any other action we consider appropriate. Three warnings may lead to suspension of your account.
8.2 A hidden listing may remain hidden while we investigate. Contact details already unlocked for a hidden or removed listing may be withdrawn from the user's Unlocked page.
8.3 We are not obliged to give reasons, but we will consider appeals under clause 9.
9.1 You can report a listing through the Platform. Ordinary reports (fake information, bypassing the Platform, spam, other) are limited to 2 per month per user. Reports about suspected scams, requests for OTP, IC or banking details, and illegal content are not limited. You can also send a complaint (limited to 2 per month), a safety or scam report (not limited, but subject to reasonable rate limits) or feedback through the Platform, quoting the job number where relevant.
9.2 If you choose "Other" as the reason, you must give a brief remark (maximum 100 characters). False, malicious or repeated baseless reports may result in enforcement action against you. If we confirm a report to be valid, we may restore your monthly report allowance.
9.3 A listing that is reported by 3 different users whose accounts are at least 7 days old may be hidden automatically pending review.
9.4 If you have received a warning or your content has been rejected, hidden or removed, you may submit an appeal through the Platform (one per 7 days), or, if your account is suspended, by email to [email protected]. Our decision after review is final, to the extent permitted by law.
9.5 We will act on reports in a reasonable time, but we do not guarantee any outcome or response time and are not liable for third parties' conduct.
10.1 We may preserve and disclose information, including your personal data and activity records, where required by law, court order or a formal request by the police or another competent authority, or where we reasonably believe disclosure is necessary to prevent or investigate fraud, crime or serious harm.
10.2 We will cooperate with lawful investigations. We do not undertake to investigate or report every incident. If you are a victim of a crime, you should lodge a police report yourself and may contact the relevant authorities directly.
11.1 The Platform is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including accuracy, fitness for a particular purpose, availability and uninterrupted or error-free operation.
11.2 We do not endorse any listing or user. Information on the Platform, including safety reminders, is general guidance only.
12.1 To the fullest extent permitted by law, we are not liable for any loss or damage arising from or in connection with: dealings between users; the conduct of any user; User Content; reliance on any listing; unauthorised access to your account caused by your failure to protect your credentials; downtime or technical failure; or acts of third-party service providers.
12.2 To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or loss of profit, income, opportunity or data.
12.3 Where liability cannot be excluded, our total liability to you for all claims is limited to the amount you paid us in the 3 months before the claim arose, or RM100, whichever is greater.
12.4 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including for fraud or fraudulent misrepresentation by us, or any statutory rights you have as a consumer.
You agree to indemnify and hold us, our owners, officers and service providers harmless from any claim, loss, damage and reasonable legal costs arising from your User Content, your breach of these Terms or any law, or your dealings with other users.
We process your personal data in accordance with the Privacy Notice below.
15.1 We may update these Terms. For material changes we will ask you to agree again; continued use after notice of a change means you accept it.
15.2 You may close your account at any time. We may modify, suspend or discontinue the Platform or any feature at any time.
15.3 Clauses which by nature should survive termination, including clauses 4.4, 5.2, 10 to 13 and 16, survive.
16.1 Governing law and courts. These Terms are governed by the laws of Malaysia. The courts of Selangor, Malaysia have exclusive jurisdiction, but we may seek urgent relief in any court.
16.2 Severability. If any provision is found unenforceable, the rest remains in force and the provision is applied to the maximum extent permitted.
16.3 Entire agreement. These Terms and the Privacy Notice are the entire agreement between you and us on their subject matter.
16.4 No waiver. Failure to enforce a right is not a waiver of it.
16.5 Assignment. We may assign these Terms. You may not without our written consent.
16.6 Notices. We may notify you through the Platform, by email or by WhatsApp to the details you registered.
16.7 Language. These Terms and the Privacy Notice are provided in English.
16.8 Contact. [email protected].
Data user: JomFlexi, Selangor, Malaysia. Contact: [email protected].
Directly from you, automatically when you use the Platform, and from other users (for example, reports about you).
(a) Creating and managing your account; (b) operating the Platform, including showing contact details to users who unlock your listing; (c) processing payments, credits and subscriptions; (d) preventing, detecting and investigating fraud, abuse and unlawful activity, and enforcing the Terms; (e) handling reports, complaints and appeals; (f) verifying your identity and contact details; (g) complying with legal obligations and requests from authorities; (h) improving and securing the Platform; (i) with your optional consent, sending updates and promotions.
We do not sell your personal data. We may disclose it to:
Our service providers may store or process data outside Malaysia, including in Singapore and other countries. By consenting, you agree to such transfers. We take reasonable steps to ensure that data is protected to a standard comparable to Malaysian law.
The Platform uses browser storage to remember your language, login and preferences. Where advertising is shown, advertising partners such as Google may use cookies or similar technologies to serve and measure ads. You can manage these through your browser and Google's ad settings.
We keep personal data only as long as needed for the purposes above and as required by law. Account data is kept while your account is active. Security, payment and consent records may be kept for up to 7 years or longer if needed for legal claims or investigations. Listings expire after 30 days but related records may be retained.
We use reasonable technical and organisational measures to protect your data, including encryption in transit and hashed passwords. No system is completely secure. Protect your password and do not share your account.
You may request access to, correction of, or deletion of your personal data, limit its processing, and withdraw consent (including for marketing), by contacting us. Withdrawing consent may mean we cannot provide the service. We may retain data we are legally required or entitled to keep. We may charge a reasonable fee for access requests, as permitted by law.
Email, mobile number, password and consent records are required to register. If you do not provide them we cannot open your account.
The Platform is for persons aged 18 and above. If we learn that a user is under 18, we may close the account and delete the data.
If a personal data breach occurs that is likely to cause significant harm, we will take steps required by law, including notifying the authority and affected users.
We may update this Notice and will tell you of material changes.
Pengguna data: JomFlexi, Selangor, Malaysia. Hubungi: [email protected].
Nama panggilan, nombor telefon, e-mel, kata laluan (disimpan dalam bentuk hash), peranan dan rekod persetujuan; kandungan yang anda beri (hantaran, laporan, aduan, rayuan, maklum balas, profil bakat pilihan termasuk jantina, umur, tahap pendidikan dan status kerja yang diisytiharkan sendiri); data aktiviti dan teknikal (alamat IP, peranti, pelayar, masa, hantaran yang dilihat, disimpan atau dibuka); serta rekod pembayaran (rujukan pindahan, bukti pembayaran dan nama pembayar). Kami tidak menyimpan maklumat log masuk bank.
Mencipta dan mengurus akaun; mengendalikan Platform termasuk menunjukkan nombor telefon anda kepada pengguna yang membuka hantaran atau profil anda; memproses pembayaran, kredit dan langganan; mencegah dan menyiasat penipuan serta penyalahgunaan; mengendalikan laporan, aduan dan rayuan; mematuhi undang-undang.
Kami tidak menjual data peribadi anda. Data boleh didedahkan kepada pengguna lain (nombor telefon hanya kepada pengguna yang membuka hantaran atau profil anda; kandungan profil bakat tanpa nombor telefon dan tanpa nama kepada semua pengguna), penyedia perkhidmatan yang menjadi hos atau menyokong Platform, pihak berkuasa apabila dikehendaki oleh undang-undang, penasihat profesional kami, dan pihak lain dengan persetujuan anda.
Penyedia perkhidmatan kami mungkin menyimpan atau memproses data di luar Malaysia, termasuk Singapura dan negara lain. Dengan memberi persetujuan, anda bersetuju dengan pemindahan tersebut.
Data disimpan hanya selama diperlukan. Rekod keselamatan, pembayaran dan persetujuan boleh disimpan sehingga 7 tahun atau lebih lama jika perlu untuk tuntutan undang-undang. Kami menggunakan langkah teknikal dan organisasi yang munasabah, tetapi tiada sistem yang selamat sepenuhnya.
Anda boleh meminta akses, pembetulan atau pemadaman data peribadi anda, menghadkan pemprosesan, dan menarik balik persetujuan dengan menghubungi kami. Menarik balik persetujuan mungkin bermakna kami tidak dapat menyediakan perkhidmatan.
E-mel, nombor telefon, kata laluan dan rekod persetujuan diperlukan untuk mendaftar. Platform ini untuk pengguna berumur 18 tahun ke atas.